Privacy policy

This Privacy Notice explains what information CareLoop Health Ltd (‘CLH’, ‘we’, ‘us’, and ‘our’) gather about you through this website, what we use that information for, and who we give that information to. It also sets out your rights and who you can contact for queries.

Scope

We take data protection seriously and are committed to protecting your personal information. In this notice your personal information is called “personal data”. Handling, collecting, protecting or storing your personal information is referred to as processing. You do not have to provide personal information to us, but if we ask you to do so and you refuse, we may be unable to provide the information or services you want.

Your personal information

Personal information is anything that enables you to be identified, for example your name, job title, company name, email address and IP address.

Collection of your personal information

You may provide personal information to us by browsing this website or contacting us for further information.

Using your personal information

When you provide personal information to us, we may use it to administer and manage our website, and for any other purposes for which you provided the information. We do not collect personal information for sale to third parties.

Legal grounds for processing

We rely on one or more of: our legitimate interests in delivering information and services and operating lawfully; legal and regulatory obligations; performing any contractual obligations to you; or where you have agreed to us processing your personal information.

Security

We have implemented generally accepted standards of technology and operational security to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised persons are provided access, and they have agreed to maintain confidentiality. Transmission of data over the internet is never completely secure; we endeavour to protect personal data but cannot guarantee the security of data transmitted to or by us.

Sharing your personal information

We may share personal data with third parties and their subcontractors for the purposes for which it was submitted, website administration, and service providers such as hosting, backup, security and storage. It is our policy to use only providers bound to maintain appropriate security and confidentiality. We may also share information when requested by you, when required to deliver materials you requested, or for legal and regulatory compliance.

International transfers

Your personal information may be transferred to and stored outside the UK, including countries outside the EEA. Where we transfer information outside the UK and EEA, it will only be to a recipient in a country providing an adequate level of protection and/or under an agreement which satisfies UK data protection legislation.

Retention

We retain your personal information only as long as we need it for the purposes collected, or as required by law. Normally this means 6 years.

Your rights

You may ask us to transfer the personal information you provided to another organisation or to you in a structured, commonly used, machine-readable format where technically feasible; request a copy of personal information we hold; ask us to update or correct it; ask us to delete it or restrict its use; object to processing; and withdraw consent where processing is based on consent. Contact us to exercise these rights.

Automated decision making

We will not use your personal information for automated decision making.

Contact us

Questions or complaints about this notice, or requests to exercise your rights, can be sent to our Data Protection Officer at dpo@careloophealth.com, or by post to CareLoop Health Ltd, Renold Building, 81 Sackville Street, Manchester, M1 3NJ.

You also have the right to lodge a complaint with the Information Commissioner’s Office: ico.org.uk/make-a-complaint.

This Privacy Notice was last updated on 26 June 2026.