Accessibility statement

CareLoop is committed to making our products accessible to everyone who uses them, including clinicians, administrators and service users who use assistive technology. This statement covers the CareLoop Clinician Portal (web) and the CareLoop mobile app.

Finding this statement in our products

You can also reach this statement from Settings in the CareLoop Clinician Portal and Settings in the CareLoop mobile app.

Clinician Portal

The CareLoop Clinician Portal is fully conformant with WCAG 2.2 AA. Conformant means the content fully meets the accessibility standard, with no known failures. The portal has been tested against WCAG 2.2 AA across its screens and workflows.

Every new feature and screen is designed, developed and tested against WCAG 2.2 AA before release. If you find any part of the portal that is not accessible, please let us know and we will investigate and fix it.

Mobile app

The CareLoop mobile app is fully conformant with WCAG 2.2 AA. The app has been tested across its screens and features, and we are not aware of any content that falls short of that standard. Accessibility is designed into every screen and feature from the outset and tested before release.

Feedback and contact information

If you find any problems not listed on this page, or think we are not meeting accessibility requirements, email support@careloop.health. We aim to respond within 5 working days.

Preparation of this statement

This statement was first prepared on 3 July 2026 and updated on 2 September 2026. It is based on testing carried out between June and September 2026, using automated accessibility tools, manual keyboard-navigation testing and screen-reader testing. It is reviewed when significant changes are made to either product, and at least annually.