Accessibility Statement

Last updated:  2 September 2026

CareLoop is committed to making our products accessible to everyone who uses them, including clinicians, administrators and service users who use assistive technology. This statement covers the CareLoop Clinician Portal (web) and the CareLoop mobile app.

Finding this statement in our products

You can also reach this statement directly from within our products, via Settings in the CareLoop Clinician Portal and via Settings in the CareLoop mobile app.

CareLoop Clinician Portal (web)

Compliance status

The CareLoop Clinician Portal is fully conformant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard. Conformant means that the content fully meets the accessibility standard, with no known failures.

How accessible this portal is

The portal has been tested against WCAG 2.2 AA across its screens and workflows, and we are not aware of any content that falls short of that standard.

What we’re doing to maintain accessibility

Every new feature and screen we build is designed, developed and tested against WCAG 2.2 AA before release. If you find any part of the portal that is not accessible, please let us know using the contact details below and we will investigate and fix it.

CareLoop Mobile App

Compliance status

The CareLoop mobile app is fully conformant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard. Conformant means that the content fully meets the accessibility standard, with no known failures.

How accessible the app is

The app has been tested against WCAG 2.2 AA across its screens and features, and we are not aware of any content that falls short of that standard.

What we’re doing to maintain accessibility

Accessibility is designed into every screen and feature from the outset, and tested before release. If you find any part of the app that is not accessible, please let us know using the contact details below and we will investigate and fix it.

Feedback and contact information

If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us:

We aim to respond within 5 working days.

Preparation of this statement

This statement was first prepared on 3 July 2026 and updated on 2 September 2026. It is based on testing carried out between June and September 2026, using a combination of automated accessibility testing tools, manual keyboard-navigation testing and screen-reader testing, covering both the Clinician Portal and the mobile app.

This statement is reviewed when significant changes are made to either product, and at least annually.