Accessibility Statement

Version: 1.0
Last Updated: 20 June 2024

We are committed to ensuring that our web-based clinical dashboard and patient app are accessible to all users, including those with disabilities. While we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA standards, we acknowledge that our clinical dashboard and app are currently only partially compliant with these standards. We are actively working towards achieving full compliance.

Parts of our clinical dashboard and service user app may not currently meet accessibility standards due to various factors, including:

  • Complex data visualisation and interactive components.
  • Third-party integrations that are not fully accessible.
  • Legacy code and design elements that require updates for accessibility.

We are dedicated to addressing these issues and improving accessibility across all aspects of our platform.

What we’re doing to improve accessibility

At CareLoop Health, we are engaged in the following activities to expedite as many improvements as possible.

  • making accessibility the whole team’s responsibility and including in all development issues

  • researching with user groups including disabled users whenever possible

  • choosing common components from a library of accessible components and patterns whenever possible

  • carrying out regular accessibility audits and testing using industry standard tools

  • designing and building to level AA of WCAG 2.1 with all new features

If you encounter content that is not accessible to you, please contact us to request alternative formats or assistance. Our team is available to provide accessible versions of content upon request.

To report accessibility problems or provide feedback on our accessibility efforts, please contact us at [contact email or phone number]. We value your input and are committed to addressing accessibility concerns promptly.

If you are not satisfied with our response or would like to escalate accessibility issues further, you can visit https://careloop.health for additional resources and support.

Thank you for your understanding and support as we work towards enhancing the accessibility of our web-based clinical dashboard and service user app for all users.

CONTACTING US

Please submit any questions, concerns or comments you have about this statement to support@careloophealth.com or write to us at:

CareLoop Health Ltd, 46 Grafton Street, Manchester M13 9NT. Registered in England.